# tohogodzilla > Public Help Center articles for tohogodzilla. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Where do you ship?](https://help.godzilla.com/en-US/where-do-you-ship-290548.md): The Godzilla Store currently ships within the United States. - [How much does shipping cost?](https://help.godzilla.com/en-US/how-much-does-shipping-cost-295972.md): Orders shipped within the United States cost a flat $8 USD. All orders of $150 USD or more currently ship free! (Some exclusions apply. Gift cards not included) - [How long does it take for my order to ship?](https://help.godzilla.com/en-US/how-long-does-it-take-for-my-order-to-ship-295971.md): Please allow 2-4 business days for your order to process and ship. Orders within the United States typically arrive 5-8 business days after the order has shipped. Pre-Orders will ship on or near the release date stated on the product page. - [How do I change my shipping address?](https://help.godzilla.com/en-US/how-do-i-change-my-shipping-address-313788.md): The Godzilla Store works to fulfill orders as efficiently as possible. Unfortunately, that means we cannot make changes to an order once it has been placed. Before placing your Godzilla Store order, you can change the shipping address from your shopp - [Why does the Godzilla Store no longer ship to Canada?](https://help.godzilla.com/en-US/why-does-the-godzilla-store-no-longer-ship-to-canada-521678.md): Unfortunately, shipping fees, logistics, and other practicalities prohibit an optimal direct shipping experience for customers in Canada. Following the fulfillment of all pending orders from Canada, Godzilla Store shipping is now only available in th - [Shirt Sizing](https://help.godzilla.com/en-US/shirt-sizing-311422.md): While there are slight variations between some products, all domestic apparel are sized with a unisex fit. We recommend sizing up if in-between sizes! - [Do you offer gift receipts?](https://help.godzilla.com/en-US/do-you-offer-gift-receipts-295977.md): Information on gift receipts. - [How do I track my order?](https://help.godzilla.com/en-US/how-do-i-track-my-order-295989.md): Log into your Godzilla Store account, view "My Orders", and select "Details" - [My item was damaged or defective. What do I do?](https://help.godzilla.com/en-US/my-item-was-damaged-or-defective-what-do-i-do-295987.md): Please inspect your order upon receival. If the order is defective, damaged or if you received the wrong item please contact us. Every effort will be made to replace your item. However, we cannot guarantee stock. - [How do I see my previous orders?](https://help.godzilla.com/en-US/how-do-i-see-my-previous-orders-295992.md): By logging into your Godzilla Store account, view "My Orders." You will be able to see a complete order history. - [How can I edit or cancel my order?](https://help.godzilla.com/en-US/how-can-i-edit-or-cancel-my-order-313786.md): The Godzilla Store works to fulfill orders as efficiently as possible. Unfortunately, that means we cannot make changes to an order once it has been placed. For information on changing your shipping address please visit How do I change my shipping ad - [I believe my order was lost in transit, what should I do?](https://help.godzilla.com/en-US/i-believe-my-order-was-lost-in-transit-what-should-i-do-2614604.md): If your Godzilla Store order is lost, we are not responsible. Contact your local post office or reach out to us for assistance. - [Delayed Item List](https://help.godzilla.com/en-US/delayed-item-list-305981.md): Get the latest updates on delayed pre-order items. Pre-order dates are estimates and subject to change. - [Are pre-order release dates accurate?](https://help.godzilla.com/en-US/are-pre-order-release-dates-accurate-295994.md): Pre-order release dates are estimates. We stay in touch with vendors to ensure accuracy, but dates depend on factors outside of our control. If a pre-order date changes, we will update the product listing and, whenever possible, notify affected custo - [My pre-order was delayed. How do I find the new date?](https://help.godzilla.com/en-US/my-pre-order-was-delayed-how-do-i-find-the-new-date-295993.md): Please visit our delayed item list for new estimated ship dates. - [The release date on the product page has passed and I still haven't received my product. What happened?](https://help.godzilla.com/en-US/the-release-date-on-the-product-page-has-passed-and-i-still-havent-received-my-product-what-happened-295995.md): For the latest release date information, please visit our delayed items list. - [When will you charge me for pre-orders?](https://help.godzilla.com/en-US/when-will-you-charge-me-for-pre-orders-295996.md): Payment will be processed at the time you place your order. - [Can I cancel my pre-order?](https://help.godzilla.com/en-US/can-i-cancel-my-pre-order-295997.md): Yes, but it depends on the status of the order. If the item has not yet shipped, please email support@godzilla.com and we will cancel your pre-order and issue a full refund. If your pre-order has been shipped or is in the shipping process we cannot c - [What is your delayed item policy?](https://help.godzilla.com/en-US/what-is-your-delayed-item-policy-295999.md): Pre-order dates may change for reasons beyond our control. If a pre-order date changes, we will update the product listing and, whenever possible, notify affected customers. To view delayed pre-order items and their latest estimated ship date, see ou - [The pre-order window has closed. Can I still purchase it?](https://help.godzilla.com/en-US/the-pre-order-window-has-closed-can-i-still-purchase-it-296000.md): In some cases, we may have additional inventory after a product is released. To be notified if a product comes in stock, visit the product page and submit your email address. - [What's your return policy?](https://help.godzilla.com/en-US/whats-your-return-policy-295986.md): We gladly offer free returns within 60 days of delivery, as long as items are in the same condition in which they were received, excluding final sale items. A prepaid return label and step-by-step instructions will be provided to ensure a smooth and - [My damaged arrived damaged/defective. What do I do?](https://help.godzilla.com/en-US/my-damaged-arrived-damageddefective-what-do-i-do-305983.md): Please inspect your order upon receival. If the order is defective, damaged or if you received the wrong item please contact us. For any questions related to returns, please contact us at returns@godzilla.com. - [Can I exchange my item?](https://help.godzilla.com/en-US/can-i-exchange-my-item-305984.md): At this time, we do not process exchanges. If you are looking to exchange an item, please return it for a refund and then place a new order. To begin a return, please visit our Return Portal. You will be refunded to the original form of payment as so - [What forms of payment are accepted?](https://help.godzilla.com/en-US/what-forms-of-payment-are-accepted-290551.md): Information on forms of payment accepted. - [Do you offer Buy Now Pay Later?](https://help.godzilla.com/en-US/do-you-offer-buy-now-pay-later-295974.md): We do! We offer Sezzle and ShopPay. - [Do you offer gift cards?](https://help.godzilla.com/en-US/do-you-offer-gift-cards-290552.md): We currently offer digital gift cards that never expire!Buy your gift card here! - [About the Godzilla Store](https://help.godzilla.com/en-US/about-the-godzilla-store-290554.md): Information about our company and team. - [Contact us](https://help.godzilla.com/en-US/contact-us-290555.md): Information about how to get in touch. - [How do I manage my personal information?](https://help.godzilla.com/en-US/how-do-i-manage-my-personal-information-305992.md): Information about managing your data.